Terms and Conditions Abdel & Coptokil (ABDEL SDN BHD 1366391-H) This terms and conditions are applicable to all Abdel & Coptokil customers that made reservations/bookings via Website, Whatsapp, Instagram, Phonecall or Email. Customers are considered agree to the terms and conditions as follows: FABRIC DEEP CLEANING, DISINFECTION, AND PEST CONTROL SERVICE 1. Minimum order for each booking is RM160. 2. Abdel & Coptokil has the rights to made different arrangements from early quotation if there is sudden change in price quotations according to customer’s need. 3. Any changes in pricing quotations will be discussed together with the customer before proceeding with the services.4. If the customer’s premise is above the ground floor and does not have any elevator service, additional charge of RM30.00 will be charged to the customer ( cash collection by operation team). If the parking fee is charged in customer’s premise, Abdel & Coptokil has the rights to claim for the parking fee charge to the customer. 5. For fabric deep cleaning service, Abdel has the rights to not continue the service if the items are not suitable for cleaning. We will not continue the cleaning work if there are no water access and electric plug points or if there are any disturbances from other company during the cleaning service. 6. For pest control service, Coptokil has the rights to not continue the service if the house conditions are different from what have been described during the discussion with our company representative. We will not continue the pest control if there are any disturbances from other company during the service. If the house conditions are different from what have been described during the discussion with our company representative, Coptokil will directly contact the customer to discuss the next step could be taken.7. For disinfection service, Abdel has the rights to not continue the service if there is no electric plug or if there are any disturbances from other company during the disinfection service. During the service, customer needs to be outside of the premise and only enter the premise again after 30 to 40 minutes. Abdel’s team will wear full PPE during the service (specific cases) and we will not be responsible if the customer did not abide with the regulations and enters the premise during the disinfection service. BOOKINGS AND PAYMENTS 1. Bookings need to be made at least 3-5 days earlier before cleaning, disinfection, and pest control service. 2. Payments need to be made on the same day of the bookings for service confirmations. 3. Payments can be made through online platform (company banking channel and QR Pay).4. Payments can be made through cheque to Abdel Sdn Bhd upon job completion. For cheque payment, customers need to be responsible for legal actions if the cheque is denied. 5. For corporate customers receiving invoice from Abdel Sdn Bhd, payments need to be made in 30 days after the service date. It is confirmed that customer agreed to pay for late payment charge after receiving the invoice; in amounts that represents the accumulated payments that need to be made. 6. We only accept payments in Malaysian Ringgit.COMPLAINTS AND CLAIMS 1. Dissatisfied customer needs to make official complaints to Abdel & Coptokil customer service representative in 24hour period after the service completion. 2. For fabric deep cleaning, disinfection and pest control customer needs to be present before and after the service to ensure quality check can be made. If customer is not satisfied with the results during the service or make complaint in 24hour after service completion, customer is eligible to request for repeat session.3. Abdel & Coptokil will not receive any complaints made after more than 24 hour after the service completion. 4. We receive complaints in form of written complaints (letter, email, Whatsapp) or direct phone call to our office. Complaints need to be made in 24hour period after service completion. 5. Customer needs to remove fragile items to a safer place. Abdel & Coptokil will not be responsible for any loss. If there’s any problem occurred during service, it needs to be mentioned when we are present in the premise. 6. Abdel did not do any restoration service for fabric, therefore fabric colour restoration ARE NOT GUARANTEED. Customer needs to understand that cushion and carpet colour will appear uneven after cleaning as the items is already old. UV lights will make the colour become torn and cleaning will not restore the original colour of the item. Watermarks may not appear before cleaning due to stains on the fabric surface and may not be removed completely. However, Abdel’s Technician will try the best to give good results but customer need to understand this limitations which is eminent in all cleaning service operation. The results after cleaning may vary for each customer. This is all depends on the factors mentioned above. 7. If there is any damage to customer’s property, Abdel will try to fix it according with customer’s agreement. 8. Abdel & Coptokil will not be responsible for: Late for service session from heavy traffic (jam/ accidents), damage of machine, improper service due to shortage of electricity or water source, or if there is a third party that made service to be suspended. CUSTOMER’S SATISFACTION 1. Agree that customer is not eligible for full refund. 2. Dissatisfied customer needs to make official complaints to Abdel & Coptokil in 24hour period after the service completion. For fabric deep cleaning, customer needs to be present before and after the service to ensure quality check can be made. If customer are not satisfied with the results during the cleaning service or make complaints in 24hour after service completion, Abdel will make repeat service to the items depending on the available slots. Abdel will not receive any complaints made after more than 24 hour after the service completion. Therefore, customer needs to give permission for Abdel Technician to repeat services.3. Abdel will not do more than one repeat cleaning. SERVICE CANCELLATION 1. Customer is eligible to make service cancellation 48 hours before the agreed session. 2. Customer agrees to pay 20% from the original paid amount as cancellation fee, if the cancellation is made in 24 hour from the agreed time and place. 3. Customer agrees to pay 20% from the original paid amounts if Abdel & Coptokil Technician are prohibited from entering the premises, cuctomer is not present in the premise to allow service to be done; no water or electric source in the premise or if there is any problem with customer’s key. 4. If any deposit paid for service confirmation, customer agreed to pay 20% from the paid amount as cancellation fee. Abdel & Coptokil has the rights to change this terms and conditions without early notice. For service bookings, need to be done via our website at www.abdel.com.my, www.coptokil.com, and consultants. For reference or inquiries please call our customer service at 03-3850 2335 (office hour) or consultants. Abdel & Coptokil will try to attend to our customer’s service for bookings, however service operations are limited to our available operation limit.